Frequently Asked Questions

GENERAL

PRODUCTS

• Q: Where are your products manufactured?

It depends on the piece! We carefully select our Vendors to bring the best quality whilst delivery unique Dutchmans style to you. The majority of our Vendors bring us pieces from America, China and Indonesia.

We are proud to carry Bramble furniture. An american Furniture company. Their furniture is individually hand crafted in Indonesia by talented artisans. 

• Q: Are the finishes, fabrics and colors shown online and on social media accurate?

Our products shown on our online store are carefully photographed to replicate the lighting found in an average room. 

We show a variety of pieces in different environments through our Dutchmans Social Media feeds including Instagram and Facebook. This gives the customer a greater feel for each of the pieces.

Unfortunately we can not account for each individual's computer, resolution and brightness settings. Images uploaded are an accurate representation of each piece however this may vary depending our individual computer settings.

IN-HOME & DESIGN

• Q: Do I have to be local to a Dutchmans Store to hire a designer?

Although it may be preferable to visit our stores for a face to face design talk with your designer we are happy to work with everyone!

Our talented team can work over email with any client to help you with large and small jobs. Reach out through our CONTACT US page and one of our designers with reply to help you.

ORDERING & PAYMENT

• Q: I am worried about submitting my Credit Card information online. Is your website secure to place an order?

Yes our website is safe to use your Credit Card with.

Powered by Shopify, providing certified level 1 PCI DDS compliance. This maintains a secure network, maintains a vulnerability management program, regularly monitors and tests networks, protects cardholder data, implements strong access control measures and maintains an information security policy.

• Q: Can I place my order by phone?

Of course! We are here to help. If you have any queries about products, finishes, specifics about your order or need to ask for advice first reach out to us at 770-837-0881

• Q: What payment types do you accept?

We accept all major Credit Cards online, over phone and in-store.

• Q: Do you charge sales tax on purchases?

We charge sales tax where we are required by law.

• Q: When will I be charged for my purchase?

You will be charged immediately.

• Q: When will I get a confirmation of my order?

A confirmation of you order will be emailed to the provided details immediately. If you have not received your confirmation email please reach out to our team on 770-837-0881

SHIPPING, DELIVERY & ASSEMBLY

• Q: How much will you charge in shipping?

All of our Bramble and Steven Shell Wood Furniture listed online includes shipping throughout mainland USA.

For Upholstery, Lighting and Dutchmans Scents, shipping rates are calculated with our online freight calculator at checkout, keeping it as inexpensive as possible to get your new purchase to you quickly.

• Q: Can I choose a "White Glove" delivery service?

Dutchmans can provide this service, however we request you call ahead before purchasing to confirm. Call us on 770-837-0881

From time to time our customers request a white glove service for delivery. This would include the team delivering your new piece to bring it inside your home and set it up for you. 

• Q: How will my piece of furniture ship?

We typically package and send our freight with R&L Carriers. This outstanding team will contact you and set a delivery time once they have collected your products from our warehouse in Atlanta GA.

• Q: Can I request my delivery after a certain date?

Yes. Call us on 770-837-0881 to set up a date to suit you.

• Q: Do you ship internationally?

Unfortunately we only have the means to ship within mainland USA.

• Q: Can you ship to a PO BOX?

No, All Deliveries must be made to a physical address.

• Q: Can I change my shipping address after I place my order.

Yes this is possible. Contact us as soon as you can. Orders changed within the first 24 hours can usually be adjusted at no fee.

RETURNS & CANCELLATIONS

• Q: Can I return my order?

Yes you can.

Our return policy covers returns for 7 DAYS. Your item must be unused and in the same condition that your received it. To complete your order we require a receipt or proof or purchase.

Once your return is received and inspected, we will send you an email to notify that we have received your item. Included in this email is the notification of the approved, partial or denied refund.

Your refund will be processed as a gift certificate within 7 days.

The refund policy only applies to full prices items and excludes perishable goods such as foods, flowers, paper products, candles and potpourri.

• Q:What should I do if my shipment is damaged?

On delivery be sure to inspect the products being delivered. If you see damage then reject the order, take photos of any damage and notify us with images. 

If you receive your order that does not show any external damage until your unpackage, do not fear. Note the damages and take photos. Email and call us, we are here to help! 

Reach out on 770-837-0881